At AXA ART, we believe that every policyholder is entitled to the highest standards of claim resolution. Our claims professionals are recognized leaders in the field of adjusting art and collectibles losses. They work with our insureds to resolve claims expeditiously and fairly. In addition to utilizing our in-house art expertise, our Claims Department collaborates with leading appraisers and conservators to provide creative solutions to difficult and unusual losses.
The insured should notify AXA ART of a loss as soon as possible (see the contact information on this page). This will help expedite the claims process and minimize the possibility of further damage to the object. After the loss has been submitted to our Claims Department, the insured will be contacted via telephone by an adjuster who will begin to gather all relevant documentation. Once the relevant documents have been received and reviewed, the adjuster will work with the insured to settle the claim on mutually agreeable terms.